Service agreement
Garment care & service agreement.
The terms you accept when you place an order with FRESH. We have kept them as clear as we can.
In short
- Tell us about missing items within 72 hours, and damage within 7 days.
- Our liability for a lost or damaged piece is up to 10 times its service fee, to a maximum of $250.
- Worth more than $250? Tell us before we clean it.
- Please collect within 30 days. Items not reclaimed within 6 months of drop-off may be donated.
- Your card on file is charged for completed services.
This summary is for convenience. The full agreement below is what applies.
Our care, and its limits
We take every reasonable precaution with your garments, but commercial laundry and dry cleaning carry some risk. FRESH. is not responsible for:
- Weaknesses or defects in a material that were not visible before cleaning.
- Shrinkage, fading, color bleeding or changes in texture that happen even though we followed the care label.
- Minor damage to delicate trims, embellishments, buttons, zippers or seams.
- Garments without a readable care label. These are cleaned at your own risk.
We treat every stain we can, but we cannot guarantee that every stain will come out.
Pockets and personal items
Please empty all pockets before your pickup or drop-off. We are not responsible for cash, jewelry, cards or other items left in garments, or for damage caused by items left in pockets, such as pens, lipstick or lighters.
Lost or damaged items
If a piece is lost or damaged while in our care, our liability is limited to ten times (10x) the service fee charged for that piece, up to a maximum of $250 per garment.
If a piece is worth more than $250, or is sentimental or irreplaceable, tell us before we clean it. We will note it on your order and talk you through the options. The standard limit applies unless we agree otherwise in writing.
Claims
To make a claim, contact us:
- Within 72 hours of pickup or delivery for missing items or a wrong garment count.
- Within 7 days of pickup or delivery for damage.
We cannot accept claims for garments that have been worn since cleaning, or that have had our tracking tags removed.
Turnaround times
Our standard turnaround times are:
- Wash & fold: 2 business days.
- Dry cleaning: 3 business days.
- Household items: 3 business days.
- Alterations and shoe care: 5-7 business days.
Next-day wash & fold is available for $9.95 when arranged at pickup, subject to availability. Turnaround times are estimates and may vary with volume, holidays or special care.
Collecting your order
Please pick up your order or schedule a delivery within 30 days of it being ready. We will remind you by text or email.
Garments and other articles not reclaimed within 6 months of the date we receive them may be disposed of, including by donation to a local charity, as permitted by section 715.03, Florida Statutes. We will send reminders before that date.
Pickup, delivery and concierge drop-off
For delivery orders, our responsibility ends when your order is left at the drop-off location you chose, including a building concierge, front desk, locker or your door. We are not responsible for loss, theft or damage after that point.
If we cannot collect at your scheduled time, for example because the bag is not ready or we cannot access the building, we will contact you to reschedule. Please cancel or reschedule before your pickup window.
Unsanitary or hazardous items
We may refuse garments that pose a health or safety risk to our team or facility, including items contaminated with bodily fluids, hazardous chemicals or pests such as bed bugs. These items are returned uncleaned.
Payment
By adding a card to your account, you authorize FRESH. to charge it for the services you receive. Orders are released for pickup or delivery once payment has been processed.
Allergies and sensitivities
Our facility cleans items for many customers. If you have a severe skin sensitivity or allergy, let us know before your order. We can use special detergents at an additional cost, but we cannot guarantee an allergen-free environment.
Changes to this agreement
We may update this agreement from time to time. Each version is numbered and dated, and the version you accept is recorded with your order. Updates apply to orders placed after they take effect.
Your acceptance
By checking the acceptance box when you place an order, you confirm that you have read, understood and agree to this agreement. FRESH.’s liability is limited as described above.
This agreement is governed by the laws of the State of Florida. Your acceptance is recorded electronically with the date, time, order and agreement version.
Questions? Call 305-469-1173 or email info@drycleaningbyfresh.com.